FAQ How The Online Festival Works

The majority of the festival events will be live streamed on Zoom - meaning you will be seeing the performance at the same time as the rest of the audience and it will be shown at a fixed time.  

Think of it as the zoom link that will take you to one of our fav festival venues - in a concert, musicians will be playing/ singing live to the 'venue'. Pin the performer’s camera window to focus on the 'stage', or use Gallery View to see how other members of the audience are enjoying the gig alongside you.  You choose if you have your camera on so that the artists and other participants can see you, or off so you can enjoy in your pj's!  Mics can be switched on and off so the audience can applaud but you can also have your mic off to enjoy chatting with your household or playing with your kids. You are in control!

Fancy a dance? Another zoom link will take you to a live band and caller just like at a real ceilidh or contra dance. Callers have been experimenting with adapting dances for living room participation. Relax and dance like nobody’s watching - if you keep your camera off, then no one is! BUT, for that true community feel, keep your camera on to interact and dance with your friends.

All of the links you will need to access the performances will be provided to you before the start time of the ticket you have purchased. If you have not used Zoom for live streamed events before, you can see our guide below to help get you started.

There will be some pre recorded content as part of the festival as well. These may be playing only at scheduled times or you may be able to view them at your leisure. You will be able to access this content in a password protected section on the website which will be available just before the festival.

Again your password will be issued to you just before the start time of the ticket you have purchased and will be clearly signposted on the website. 

Zoom Guide:

If you are unfamiliar with using Zoom, there are a couple of things you can do in advance:

  • Download Zoom from http://zoom.us – You can do this on desktop, mobile or tablet. You will need this for most of the events.
  • Familiarise yourself with Zoom. Quick start user guides for Windows, Linux and Mac can be found at https://support.zoom.us/

Below is some information to help you get the best out of the event:

All Visitors

  • General advice on using Zoom can be found here.  It is not necessary to have an account to join an event but you might find it easier to download the app to your device. You are strongly advised to  ensure you are using the latest version of Zoom). For more details go to https://support.zoom.us/hc/en-us/categories/200101697
  • If your internet connection drops, leave the event and re-enter on the same link for the event.
  • We will use a waiting room prior to an event and allow entry about 5 to 10 minutes before the start.  Entry during events will be timed for the end of songs to minimise disruption.
  • You will be able to mute & unmute yourself though, if necessary, the host may mute you. Please unmute yourself at the end of each song in order to show your appreciation - doing this greatly adds to the 'live' feel of the event. Please mute yourself during songs if you intend to join in or if there is likely to be any extraneous noises from you or your household.
  • If you use Speaker View instead of Gallery View, you will see a larger picture of the person who is performing/talking. On a mobile or tablet, swipe left and right to change between views.
  • Events will be run with Zoom co-hosts who will handle technical issues.  If you have any problems, please use the Chat function to communicate with the Zoom co-hosts.  The ability to chat to everyone at once will be disabled in Zoom events.  You will still be able to chat directly to the Zoom co-hosts and MC.
  • If you wish to ask a question in a Workshop or Chance to Meet then either send a chat message to the artist or virtually raise your hand (“Raise a hand” in Zoom by clicking on participants in the menu bar and clicking the “raise hand” button).
  • If you wish to perform in a singaround/music session/folk club then see note below.
  • All participants under the age of 16 should only use their first name on their Zoom profile.   

For those who want to play or sing – Folk Clubs, Music Sessions and Singarounds

  • Make sure you have updated to the latest version of Zoom.
  •  When you enter the event, you will be given the option by Zoom to check your audio.   It is worth doing this to ensure everything is working correctly. Please amend your settings to optimise the sound quality for people listening to you.  Please see the details provided regarding Technical Assistance – Settings and Original Sound.
  •  Please let the session leader or co-host know that you wish to perform by sending them a ‘chat’ message
  • When you are asked to take part, you will be given a song/tune’s advance notice so you can prepare.
  • You will need to unmute yourself so that people can hear you, then mute yourself again afterwards.​


If  you have any problems accessing any events during the day, here are some things you can try:

  • Restart your laptop / PC / Phone or tablet.
  • Check you are connected to the internet and your WiFi or mobile internet are working – connection problems can sometimes be solved by connecting directly to your router with a wired connection.
  • Make sure your volume is turned up on your device and your speakers are plugged in and turned on.
  • Check for others in your household taking up bandwidth.

If none of these have worked you can email the team on info@chesterandchippenham.com

Find out more at https://www.chesterandchippenham.com/